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HR Customer Care Center

HIGH-TOUCH CUSTOMER CARE SUPPORTS THE TRANSFORMATION OF HR SERVICES AND VARIED WORKFORCE NEEDS

Governmental mandates to do more with less, combined with today’s multi-generational workforce, are placing extreme pressure on the traditional HR organization to transform. For HR Leaders to meet and exceed the expectations of a changing landscape, new service delivery models and technologies must be operationalized to deliver an enhanced employee experience. GovStrive’s holistic HR Customer Care Center solution, featuring a turn-key HR Call Center, improves customer service quality and response time to the people that matter most – your agency managers and employees.


 

GovStrive’s Customer Care Center is designed to minimize an organization’s investment, and to enable an integrated solution to be deployed within 90 days.

 

Integrated Solution Components:

Our holistic Customer Care Center solution is designed to transform HR service delivery by offering:

 
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Call Center

Turn-key tiered capabilities to assist employees and supervisors with questions and issues

 
 
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Supporting Technology

Flexible solution with case management and reporting capabilities

 
 
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Reporting & Analytics

Executive reporting and dashboards that enhance transparency and data-driven decision making

 
 
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Change Management & Adoption

Tools for communication, training, and marketing to promote HR transformation and widespread organizational adoption

 
 
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Program Management

Management of Customer Care Center to provide governance and monitor risk

 

Our Goal, For You

GovStrive’s Customer Care Center solution supports HR transformation by supplementing the agency’s existing HR operations to create an environment focused on:

  • Timely, high-quality, high-touch customer service

  • Transparency into employee needs

  • More time for HR Specialists to focus on strategic, mission-related tasks

  • Increased organizational productivity

  • Streamlined, consistent processes


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